Crammed into a recent short volume by Richard Millington titled The Indispensable Community is insight from 100-plus interviews. It is a fast read, told not just through facts, but also memorable stories. It tracks the rise and fall of a range of online communities, and sets out actionable frameworks that you can pick up and run with. Some of … Continue reading Timeless advice for online communities in the age of algorithms
Category: Alignment for Customer Services
Our next webinar
'Change is the only constant' So asserted Heraclitus a couple of millennia ago - and it holds true today. Yet, some studies suggest that as many as 70% of change programmes fail. What does it take to align people behind change? We're here to help improve your chances by aligning people, resources and effort using … Continue reading Our next webinar
One more thing from #Eurocomm17
Timeless advice - #alignyourorg "Adapt and evolve your sm strategy - with these top tips from @PortlandComms #EuroComm17 pic.twitter.com/NMuXt1k1fB— Nikki Edwards (@NikkiCE) March 28, 2017 //platform.twitter.com/widgets.js
What does it take for people to align behind change?
This is the question that brought together 69 facilitation, communications and change management professionals over two one-hour twitter chats last October during International Facilitation Week - and Martin Gilbraith and I are now doing a follow-up for 2016 in the form of a webinar. During the session we will: invite you to share some of your own experience … Continue reading What does it take for people to align behind change?
An effective method to #alignyourorg
“How can I have more purposeful & productive conversations, bring out the wisdom of a group, encourage feedback between people, and reach shared awareness in meetings? How can I generate and weave together a diverse range of ideas, develop creative solutions and build a group consensus?” Here's our answer - skill up on your group … Continue reading An effective method to #alignyourorg
What does it take for people to align behind change? Experts from around the world share their thoughts…
Following the recent #FacWeekChat which Martin Gilbraith, Faith Forster and I co-hosted - here's the Storify - kindly collated by Martin.
What does it take for people to align behind change? #FacWeekChat 2015
A study in simplicity with takeaways for any organisation that involves people
A brief book review: If you're involved with any kind of complex organisation - and quite possibly complicated ones - you'll find something to take away from this book. What do I mean by complex/complicated? Any effort that draws on more than a few dozen people trying to achieve an overarching goal often has bureaucratic … Continue reading A study in simplicity with takeaways for any organisation that involves people
See us in action
“How might you creatively engage a diverse, international group of around 120, both face-to-face and online, to reflect, learn and bond together in celebrating 20 years of collective achievement?” Here's how we did it with the European Training Foundation, an agency of the European Union: http://www.youtube.com/watch?v=OVjcbO-KqUI The project was recognised by the International Association of Facilitators … Continue reading See us in action
Only half of communicators say all their work is aligned to corporate strategy and goals
Benchmarking survey reveals that high performing organizations, when compared to their peers, are: Twice as likely to keep language simple and jargon-free 80% more likely to have a process for creating great corporate stories. Twice as likely to make emotional connections to their audiences 60% more likely to think about communication from the audience perspective. … Continue reading Only half of communicators say all their work is aligned to corporate strategy and goals
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